Client Advisor - Soho at Rebag

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Retail, E-commerce, Fashion ResaleIndustries

Requirements

Team-oriented and possesses the ability to work cross-functionally with other groups
Strong organization, prioritization and time management skills; highly attentive to detail
Ability to work across multiple systems
Enthusiastic and passionate about the changes in the resale industry
Relatable and conversationalist not afraid of getting to new faces
Passion for Fashion and Sustainability
Tech Savvy
Self-starter who likes to enjoy a new challenge
Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set yo

Responsibilities

Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience
Identify and overcome objections and obstacles, including quoted items, financing options, and customer education, and resale pricing
Coordinate all aspects of the sellers' final transaction, including receipt of final payment
Contribute ideas toward improving the Rebag's sales and trade experience, as well as back-end processes and procedures
Demonstrate a mastery of all Rebag products and services. Keep up with industry trends and best practices
Proactively and consistently update our CRM system to ensure accurate customer experience information is captured to build stronger rapport
Ensure opening and closing procedures are to standards
Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks in to the boutique
Lead the sales team to success by achieving monthly sales quota
Assist and perform required tasks with attention to detail to ensure all transactions both in sales and submissions are properly processed

Skills

Key technologies and capabilities for this role

salescustomer relationship managementlead generationproduct presentationteam supporttrainingluxury goods knowledgeresale expertise

Questions & Answers

Common questions about this position

What is the salary or compensation for the Client Advisor role?

This information is not specified in the job description.

Is the Client Advisor position remote or in-office?

The role is based in the Soho store and requires in-person work to welcome customers and manage in-store experiences.

What skills are required for the Client Advisor position?

Key skills include being energetic, highly organized, hard-working, with a passion for fashion and sustainability, plus the ability to build rapport, create exceptional customer experiences, and demonstrate mastery of products.

What is the company culture like at Rebag?

Rebag values energetic, organized team players who empower others, recognize individual contributions while emphasizing teamwork, and focus on sustainability in fashion.

What makes a strong candidate for the Client Advisor role?

Strong candidates are energetic, organized, passionate about fashion and sustainability, skilled at building customer relationships, overcoming objections, and contributing to team success through sales conversions and idea-sharing.

Rebag

Luxury resale platform for designer items

About Rebag

Rebag operates in the luxury resale market, specializing in designer handbags, accessories, watches, and jewelry. The company provides a platform for buying, selling, and exchanging high-end luxury items, catering to fashion enthusiasts and collectors. Rebag's unique technology, Clair, allows users to receive instant resale values for over 15,000 styles by simply uploading an image of their item. This feature helps sellers make informed decisions about their luxury goods. Additionally, Rebag offers a trade-in program where customers can exchange items for Rebag Credit, promoting customer loyalty and repeat business. Unlike its competitors, Rebag stands out with its advanced technology and focus on authenticated luxury items, establishing itself as a reliable name in the luxury resale industry. The company's goal is to create a seamless and efficient experience for both buyers and sellers in the luxury market.

New York City, New YorkHeadquarters

2014Year Founded

$106.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition from platforms like Fashionphile may challenge Rebag's market share.

Social media platforms for secondhand sales could divert customers from Rebag.

Inflationary pressures may reduce demand for luxury resale items.

Differentiation

Rebag uses AI technology, Clair, for instant luxury item appraisals.

Rebag+ membership offers unique benefits like flexible credit and exclusive discounts.

Partnership with thredUP expands Rebag's resale offerings beyond luxury items.

Upsides

Growing consumer interest in secondhand luxury due to economic pressures boosts Rebag's market.

Rebag's Clair Report highlights growth in second-hand watch market, a potential expansion area.

Rebag+ membership program could enhance customer loyalty and repeat purchases.

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