Client Account Executive, Commercial at Outreach

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales EnablementIndustries

Requirements

At least two years of either account management, customer success, or equivalent experience

Responsibilities

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers
Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
Demonstrate strong business and financial acumen to advise and guide customers to achieve their desired business outcomes and return on investment
Have a deep understanding of sales operations, sales team strategies, methodologies, and KPIs
Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment
Manage and close renewals at a high rate to protect revenue retention
Develop plans to mitigate churn or contraction when surfaced
Discover, nurture, and close expansion opportunities within customers
Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology
Provide impeccable customer service in all interactions
Act as a single point of contact/the face of Outreach for customers, assisting with product training, strategic guidance, best practices in the platform, and selling expertise
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Account ManagementCustomer RetentionContract RenewalsExpansion SalesCross-SellSales ExecutionCustomer Success PlansPipeline ManagementSales MethodologiesProduct Expertise

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote within the US.

What are the key responsibilities of the Client Account Executive?

The role involves managing renewals, expansions, and cross-sell attachments for current customers, building partnerships to drive value and adoption, and developing success plans while leading executive business reviews.

What skills or experience are needed for this role?

Candidates need strong business and financial acumen, experience managing relationships with executive contacts (CRO, COO, CEO, CFO, CISO) and operational roles, and the ability to act as a trusted advisor on renewals, expansions, and platform adoption.

What is the team culture like for Client Account Executives?

The team enjoys learning new sales trends, attending industry events, sharing success stories, celebrating wins, and working closely to champion customers and grow together.

What makes a strong candidate for this Client Account Executive role?

Strong candidates are product experts with deep customer knowledge, proven ability to drive retention, renewals, expansions, and adoption, plus experience engaging C-level executives and operational leaders as trusted advisors.

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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