Senior Claims Specialist
Integrated Specialty Coverages, LLCSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Electronics, Home AppliancesIndustries
Requirements
- Graduate in any stream
- Min 5 years of experience working in Service Operations
- Understanding of performance measurement tools, methodology, and technology
- Demonstrates initiative and ownership
- Excellent communication skills – verbal & written
- Ability to work in a fast-paced, changing environment
- Results-oriented approach, able to work under pressure and prioritize work and tasks effectively
- Ability to build strong working relationships with internal/external customers and any other relevant stakeholders
- A passion for delivering exceptional customer service
- Candidates should be from Electronics/Home Appliance domain
- Preferred Experience, Skills, and Knowledge
- Industry knowledge or experience in consumer electronics/whitegoods
- Experience of managing claims payable and receivable
- Sound working knowledge of Microsoft Office applications e.g. Outlook, Word, etc. and ability to grasp new systems
Responsibilities
- Provide oversight to ensure each claim is assigned to an eligible service network partner on a timely basis. For products that require a repair outside the policy holder’s location, additional oversight may be needed for a logistics partner handling the pick-up and return portions of the claim journey
- Ensure assigned service network or logistics partner are contacting customers on a timely basis to communicate next steps and ETAs, such as in-home appointment date/time or time of device pick-up/delivery
- Closely monitor service network and logistics partners are providing us with timely claim status updates to validate claims remain on track for completion or allow us to provide customers with revised ETAs
- Communicate decisions to service network partners based on repair estimates reviewed by a Claim Adjudicator
- Drive the achievement of target SLAs and KPIs, such as repair TAT and Customer Satisfaction
- Work with service network partners to help resolve situations where a repair is at risk to exceed desired SLAs, such as evaluating alternative sources for parts needed to complete repairs or evaluating alternative claim fulfillment options
- Provide ongoing guidance and support to service network partners for how to properly submit repair estimates and supporting documentation
- Identify service network and logistics partners who need attention training and coaching on processes and procedures, including the use of Assurant systems
- Assist with reminders to service network and logistics partners to submit timely invoices for completed services
- Monitor and action potentially fraudulent activity with the claims journey
- Assist in resolving claim escalations in a timely manner
Skills
Claims Management
SLA Monitoring
Customer Communication
Service Partner Oversight
Logistics Coordination
KPI Tracking
TAT Management
Repair Process Oversight
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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