[Remote] First Notice of Loss Agent (FNOL) at Kin Insurance

Remote

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$44,000 – $53,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurtechIndustries

Requirements

Worked in a call-center style environment interacting with insureds while fulfilling cross-functional responsibilities
Familiarization with phone-systems and worked within call queues, understanding how to triage information from customers in distress
Capability to fulfill data-entry requests in a timely and accurate manner
Experience in a customer-facing role entailing excellent service and communication
Trained and worked within a remote environment
Possesses a knack for adapting to changes and making an impact
In the event of a catastrophic event, overtime and weekend shifts will be required

Responsibilities

Providing timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process
Gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file
Partnering with other members of the Claims department to ensure accurate processing and prompt resolution of claims
Completing data-entry into client claims database or other business applications
Assisting in filing new loss claims that have been reported, including confirming damages, DOL, and other conditions of the insured’s reported loss

Skills

Key technologies and capabilities for this role

Customer ServiceClaims ProcessingFNOLData EntryEmpathyDocumentationCommunication

Questions & Answers

Common questions about this position

What is the salary range for the First Notice of Loss Agent position?

The salary range is $44K - $53K.

Is this First Notice of Loss Agent role remote?

Yes, the position is fully remote.

What skills are required for the FNOL Agent role?

Required skills include experience in a call-center environment with cross-functional responsibilities, familiarity with phone systems and call queues, accurate and timely data-entry, excellent customer service and communication, and experience working remotely.

What is the company culture like at Kin Insurance?

Kin Insurance emphasizes a customer-centered approach, fostering amazing growth and attracting top accolades like Built In Chicago's Best Places to Work and Forbes' America's Best Startup Employers. They value forward-thinking, inspired game-changers who contribute to their mission of smarter, faster insurance.

What makes a strong candidate for the FNOL Agent position?

Strong candidates have call-center experience handling distressed customers, proficiency in phone systems and data-entry, excellent communication skills, remote work experience, and adaptability to changes, including catastrophe-related overtime and weekends.

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

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