Program Manager, City Compliance
LimeSalary not specified
City Experience Manager, San Francisco - Velocity Black (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Luxury Concierge, FintechIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 5 years experience in the hospitality industry in San Francisco, CA
- Strong relationship building skills, customer focus and ability to collaborate (Preferred)
- Strong interest and knowledge of the hospitality market and industry (Preferred)
- Ability to work quickly and efficiently under pressure (Preferred)
Responsibilities
- Deliver Velocity Black's promise to members in San Francisco by localizing the core DNA of Velocity Black
- Leverage global reach, resources and brand with granular local expertise and up-to-the-minute knowledge of San Francisco
- Develop the local member community
- Grow the community of high performance, HNW members in San Francisco
- Manage the P&L for the city, ensuring highest ROI with regard to maximizing relevant KPIs
- Own the Content & Engagement strategy for the city’s member cohort
- Oversee the conceiving and execution of regular member events at inspired locations
- Work closely with Membership, CRM, and Operations teams for frictionless integration of city-level and corporate-level operations
- Uphold Velocity culture throughout teams, focused on high performance and exceeding customer expectations
- Embody cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership
- Be extremely organized and able to move seamlessly from assisting team members with challenging customer situations to assessing priorities and progress strategically
Skills
P&L Management
Community Management
HNW Client Engagement
Local Market Expertise
ROI Optimization
Networking
Customer Service
Sales Growth
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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