Chef de projet CRM

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Information

Talan is an international group of technology-driven transformation and innovation consulting, established in 2002. Our 5,000 consultants worldwide share a spirit of audacity in innovation, a pursuit of excellence, and a desire to tackle the most complex challenges. We support companies in various sectors, including energy, industry, transport, finance, and luxury, through three main areas of expertise:

• Management and Innovation Consulting (Consulting)
• Data Valorization, Structuring, and Usage (Data and Technologies)
• Software Solution Integration (Cloud and Applications Services)

Our Values: Commitment, Respect, Sharing, Team Spirit, and Optimism.

Our Benefits:

• Remote work up to 4 days per week, depending on assignments.
• Equipment allowance of €100.
• Comprehensive training programs, both on-site and remotely.
• A close-knit and friendly atmosphere cultivated at all levels of the company (Great Place to Work for 10 years, Top 5 companies where it's good to work for 5 years).
• Meal vouchers, vacation bonus, 50% transport reimbursement (public transport pass), and health insurance.

Talan is a responsible company, recognized by its employees and committed to diversity. Accommodations can be made for individuals with disabilities. Find our CSR commitments here and our diversity initiatives here.

Position Overview

As part of our growth, we are seeking a CRM Project Manager to strengthen our Customer Experience team, specifically within the Microsoft Dynamics 365 offering in Nantes. Our focus areas include expertise, functional support (AMOA), project management, implementation, and CRM strategy. Our clients are major groups and leaders in their respective sectors such as finance, real estate, insurance, and industry, as well as large SMEs and mid-sized companies based across France. In addition to national reach, you will be involved in projects in the West region, working closely with clients.

As a preferred partner of Microsoft, Talan offers you strong support from the publisher, including training, certification plans, and events.

Responsibilities

As a CRM Project Manager, your responsibilities will include:

• End-to-End CRM Project Management: You will be responsible for managing CRM projects from start to finish, coordinating with technical and functional teams, as well as various partners.
• CRM Project Steering: Manage the entire lifecycle of CRM projects, from preliminary study to go-live, including scoping, planning, monitoring, and closing.
• Project Team Management: Lead and coordinate internal project teams (consultants, technical experts) and external teams (client, solution publishers, service providers), ensuring proper task allocation and adherence to deadlines.
• Client Relationship Management: Maintain fluid and transparent communication with clients throughout the project, serving as their primary point of contact and ensuring their satisfaction.
• Risk and Budget Management: Identify, anticipate, and manage potential project risks. Monitor the allocated budget and ensure project profitability.
• Change Management: Support clients in adopting the new CRM solution through training, communication, and post-implementation support activities.
• Client Needs Analysis: Collaborate closely with clients and Talan experts to understand and formalize their functional and technical CRM needs, identifying business challenges and strategic objectives.
• Solution Design: Actively participate in the design of CRM architectures and solutions tailored to each client's specific needs (platform selection, etc.).