Senior Practice Manager
Snowflake144,000 - 205,200 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaS / Cloud SoftwareIndustries
Requirements
Candidates should possess 5-7 years of Professional Services experience as a project or program manager overseeing the delivery of SaaS implementation projects, specifically including experience with platforms such as Salesforce, Zendesk, ServiceNow, and Jira. Formal project management training and/or certification, such as PMP, are required.
Responsibilities
The Lead - Customer Engagement will be responsible for coordinating closely with customer and internal teams to plan, execute, and successfully implement FreshBooks’ SaaS products. This includes managing all aspects of project management and coordination, such as scope and change request management, developing implementation plans, conducting pre-kickoff and kick-off meetings, establishing project plans and milestones, participating in developing practices and templates, ensuring customer satisfaction by delivering “moments of wow,” defining resource requirements, coordinating project teams, establishing communication and risk management plans, managing onsite customer visits, monitoring project progress, coordinating with sales and implementation services, recommending product enhancements, and potentially requiring 20% or more travel and working outside of normal office hours.
Skills
Project Management
Customer Engagement
SaaS Implementation
Cross-functional Team Coordination
Stakeholder Management
Change Management
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees