Senior Customer Success Manager
Branch- Full Time
- Senior (5 to 8 years)
This role is responsible for the planning, execution, and successful implementation of SaaS products for customers. The Lead - Customer Engagement will manage cross-functional teams to deliver implementations on time and with quality results, acting as the prime contact for customers during the implementation and deployment process.
Organizations everywhere struggle with the costs and complexities of "solutions" that promise simplicity but often hinder progress. Freshworks offers an alternative with uncomplicated service software designed to deliver exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, user-friendly, and quick to deliver results. Our people-first approach to AI enhances employee effectiveness and organizational productivity. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks for customer experience (CX) and employee experience (EX) software. We are a global team of over 4,500 employees dedicated to making this happen. Join us to build a fresh vision with real impact.
Cloud-based accounting software for businesses
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.