Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaS / Cloud SoftwareIndustries
Requirements
Candidates should possess 5-7 years of Professional Services experience as a project or program manager overseeing the delivery of SaaS implementation projects, specifically with experience in platforms like Salesforce, Zendesk, ServiceNow, Jira, and similar solutions. They should have formal project management training and/or certification, such as PMP Certification.
Responsibilities
The Lead - Customer Engagement will be the prime contact for customers during implementation and deployment of Freshworks’ software and services, managing all aspects of project management and coordination, including scope and change request management. They will work closely with customers and internal teams to develop and execute implementation plans, conduct pre-kickoff and kick-off meetings, lead the development of plans and programs, and ensure the delivery of solutions within agreed-upon timeframes. The role involves monitoring project progress, reporting to senior management, coordinating customer visits, and communicating effectively with stakeholders, while also recommending product enhancements and working with sales and implementation services to scope customer engagements. Additionally, they will establish and manage communication and risk management plans, coordinate resources, and may require travel and working outside of regular hours.
Skills
Project Management
Customer Engagement
Cross-functional Team Leadership
SaaS Implementation
Stakeholder Coordination
Change Management
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees