Chargeback Specialist 1 at Oura

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTech, PaymentsIndustries

Requirements

1-2 years’ experience in chargeback representation, dispute or fraud investigation, or risk management
Detail-oriented with excellent research, analytic, and problem-solving skills
Excellent organizational, communication, and interpersonal skills
Ability to manage multiple projects simultaneously
Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint
Professional demeanor
Strong math skills

Responsibilities

Process disputes by researching claims, entering data in multiple databases, and filing chargebacks
Issue adjustments for refunds and/or charges
Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance
Investigate and identify trends and provide feedback to leadership
Special projects as assigned, to include working with Risk Management and Compliance departments
Adhere to strict compliance and regulatory requirements
Adhere to a strict attendance and punctuality policy
Assist Team Leaders and Managers as necessary
Assist with training as needed

Skills

Chargeback Processing

Dispute Investigation

Risk Management

Regulatory Compliance

Data Entry

Fraud Analysis

Trend Identification

Financial Disputes

Oura

Wearable health monitoring smart ring

About Oura

Oura offers a smart ring that tracks various health metrics, including sleep patterns, heart rate variability, and physical activity. The ring uses advanced sensors to collect data, which is then analyzed and displayed through a mobile app, providing users with insights to improve their health and lifestyle. Unlike many competitors, Oura focuses on a direct-to-consumer model, selling its rings through its website and collaborating with sports teams and health institutions for additional partnerships. The goal of Oura is to help users, including athletes and those with health conditions, optimize their health through data-driven insights.

Oulu, FinlandHeadquarters

2013Year Founded

$344.1MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary & equity packages

Health, dental, financial, & vision insurance

Wellness & mental health benefits

$300 per month health improvement related stipend

Flexible working hours

An Oura Ring of your own

Employee discount for friends & family

20 days of PTO

Risks

Increased competition from Samsung and Huami may pressure Oura's market share.

Criticism of cumbersome interfaces could lead users to competitors like VIV Health.

High valuation may lead to investor pressure for rapid growth, risking strategic missteps.

Differentiation

Oura's smart ring tracks over 20 biometrics, offering comprehensive health insights.

The ring's seamless wearability and precise monitoring set it apart in the market.

Oura's partnerships with sports teams validate its utility and accuracy for athletes.

Upsides

Oura raised $550M, boosting its valuation to $5.2 billion in 2024.

Integration with AI-driven insights could enhance personalized health recommendations.

Strategic partnerships with Dexcom and Essence Healthcare expand market reach into healthcare.

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