Channel Partner Manager - SIs, BPOs, & Consultants at Assembled

San Francisco, California, United States

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$160,000 – $190,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Experience, AIIndustries

Requirements

5+ years in SaaS, including 2+ years managing channel motions with SIs, BPOs, consultants, or other service partners
Trusted by partners; respected by AEs and SEs. You open doors and keep them open (relationship building)
Consistently convert partner-sourced leads into qualified pipeline and closed-won revenue (track record of success)
Operational mindset: design repeatable plays, document them, and drive cross-functional execution
Analytical skills: live in numbers and metrics, translating data into clear learnings and recommended actions
Familiar with the technology landscapes for CX, WFM, and emerging AI-for-support (industry knowledge)
Crisp storyteller who aligns C-suite, field teams, and partners around a plan (executive communication)

Responsibilities

Craft and own the plan that expands Assembled’s support operations platform through SIs, BPOs, and Consultants (Channel Strategy)
Source, sign, and train new partners; deliver enablement that cements awareness and mindshare (Partner Recruitment & Enablement)
Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations (Relationship Management)
Conduct joint marketing, enablement, and co-selling plays; travel as needed to industry conferences and partner events to fuel pipeline (Go-to-Market Execution)
Drive account mapping, targeted demand gen, and rules-of-engagement enforcement with Sales, Marketing, and Product (Cross-Functional Alignment)
Track partner activity, enablement milestones, sourced pipeline, and deal velocity; surface insights and course-correct fast (Performance Management)
Stay sharp on CX and AI trends; channel competitive intel into new partner, product, and program opportunities (Market Intelligence)

Skills

Channel Strategy

Partner Recruitment

Partner Enablement

Relationship Management

Go-to-Market Execution

Demand Generation

Co-Selling

Account Mapping

Cross-Functional Alignment

BPO Management

SI Partnerships

Consultant Partnerships

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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