Channel Operations Manager at Snowflake

New Delhi, Delhi, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, Data Analytics, SaaSIndustries

Requirements

6+ years of experience in deal desk, sales operations, revenue operations or channel operations in high-growth enterprise software with commercial and public sector markets
Proven ability to manage deal flow from quote through booking
Intimate knowledge of Cloud Marketplaces (AWS, Azure, GCP), Resellers, ISVs, MSP business and the associated processes and tools needed to support
Thrives in fast-paced environments and excels at resolving deal blockers in real time
Ability to partner closely with sales and partner managers to unlock business opportunities
Balance “run the business” priorities (deal desk support, approvals, transactional accuracy) with “change the business” initiatives (process mapping, automation, system enhancements)

Responsibilities

Provide real-time channel operations support to partner and sales managers to unblock, structure and process deals quickly and accurately
Serve as the first point of contact for channel deal desk and quote-to-cash related inquiries
Review deal documentation for compliance with policies, commercial terms and partner programs
Partner across functionally with Sales Ops, Deal Desk, Legal, Finance and RevOps to ensure smooth deal execution and bookings
Monitor deal throughput, identify bottlenecks and recommend solutions for immediate business impact
Support internal and external compliance and audit reviews for channel businesses
Develop and document standard operating procedures (SOPs) that clarify deal processes and partner workflows
Identify compliance risks to create process maps and visual flows to improve visibility and consistency across teams
Collaborate with systems and IT stakeholders to enhance CRM/PRM/CPQ and contracting tools to support Channel GTM motions
Identify automation opportunities that reduce manual efforts and improve speed to bookings
Balance daily deal execution with strategic improvement initiatives that modernize operations to scale the business

Skills

Key technologies and capabilities for this role

Channel OperationsDeal OperationsRevenue OperationsPartner ManagementGo-To-Market StrategyQuote-to-CashSOP DevelopmentProcess ImprovementSales OperationsPartner Ecosystem

Questions & Answers

Common questions about this position

What is the employment type for this Channel Operations Manager role?

This is a full-time position.

Is this Channel Operations Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills and knowledge are required for the Channel Operations Manager position?

Intimate knowledge of Cloud Marketplaces (AWS, Azure, GCP), Resellers, ISVs, MSP business, and associated processes and tools is critical. The role requires thriving in fast-paced environments, real-time deal blocker resolution, and partnering with sales and partner managers.

What is the company culture like at Snowflake for this role?

Snowflake has a culture that’s all in on impact, innovation, and collaboration, focused on building big, moving fast, and taking technology and careers to the next level.

What makes a strong candidate for the Channel Operations Manager role?

A results-driven professional who excels at balancing 'run the business' priorities like deal desk support with 'change the business' initiatives like process improvements and automation, with expertise in channel operations and partner ecosystems.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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