Cell Center Representative at Latitude AI

Rockville, Maryland, United States

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$54,080 – $62,400Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, HealthcareIndustries

Requirements

Experience in the banking, credit union, or healthcare industry
Skilled in handling high-volume inbound and outbound calls
Ability to resolve customer inquiries while delivering exceptional service
Maintain accuracy, confidentiality, and professionalism

Responsibilities

Respond to inbound calls and make outbound follow-up calls to assist customers with account, service, or benefits-related inquiries
Provide accurate information regarding products, services, policies, billing, claims, transactions, or account status
Navigate multiple systems to research and resolve issues in real time
Maintain a high level of confidentiality, especially when handling financial or sensitive health-related information
Document all customer interactions thoroughly and accurately in the CRM or related systems
Escalate complex issues to supervisors or specialized departments as needed
Meet or exceed call center performance metrics, including call quality, response time, and customer satisfaction
Adhere to compliance standards specific to the industry (e.g., HIPAA, banking regulations)
Assist customers with troubleshooting online accounts, portals, or mobile applications
Contribute to continuous improvement by identifying opportunities to enhance customer service processes

Skills

Key technologies and capabilities for this role

Call HandlingCustomer ServiceCRMInbound CallsOutbound CallsIssue ResolutionConfidentialityHIPAA ComplianceBanking RegulationsTroubleshootingAccount Management

Questions & Answers

Common questions about this position

What is the pay rate for the Call Center Representative position?

The position pays $26 - $30 an hour.

What are the working hours and location policy for this role?

The hours are Monday-Friday 8am-5pm with hybrid flexibility available after 6 months.

What skills or experience are required for this Call Center Representative role?

Experience in the banking, credit union, or healthcare industry is required, along with skills in handling high-volume inbound and outbound calls, resolving customer inquiries, navigating multiple systems, and maintaining confidentiality.

What industry experience is preferred for this position?

Experience in the banking, credit union, or healthcare industry is sought for this customer-focused role.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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