Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Ability to scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals
Ability to fill shopping carts when necessary and assist Members
Maintain a friendly and positive attitude
Act with honesty and integrity
Support the application of club policies, procedures, and compliance
Ensure a safe and positive environment
Embrace inclusion and diversity through collaboration and respect
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Carry out job functions and responsibilities as assigned
Lead with the member in mind to address all concerns and escalate any concerns as appropriate
Deliver service excellence through all points of contact, including Greet, Anticipate, Appreciate (GAA)
Resolve and deescalate member concerns
Work as a team to achieve goals, deliver GOLD club standards daily, maintain Grand opening look, ensure all items stocked and promotional plans executed, maintain visible accurate signage, and keep clean and organized