Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Knowledge of how to scan merchandise through a point-of-sale system for accurate inventory counts and purchase totals
Ability to collect payments via cash, check, or other charge payments
Ability to issue receipts or change due to Members
Up to date on all merchandise promotions, advertisements, and product information
Ability to scan and redeem coupons for discounts
Maintains the cleanliness of the frontline area and assists in general club housekeeping
Ability to return re-sellable merchandise to the sales floor
Must be at least 18 years old for 401(k) eligibility (where applicable)
Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products
Scans all club merchandise through a point-of-sale system
Fills shopping carts when necessary and assists at self-checkout stations
Offers all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Checks Members out in a timely and efficient manner
Collects payments from members
Issues receipts or change due to Members
Discounts purchases by scanning and redeeming coupons
Maintains the overall cleanliness of the front-line department
Assists in general club housekeeping when necessary
Returns re-sellable merchandise to the sales floor
Supports the application of club policies, procedures, and compliance
Acts with honesty and integrity, leads with the member in mind, addresses concerns, and escalates as appropriate
Ensures a safe and positive environment for members and team members
Embraces inclusion and diversity, working collaboratively and respectfully
Delivers service excellence through all points of contact, resolves and deescalates member concerns
Commits to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily, including Grand opening look, stocking items, executing promotional plans, maintaining signage, and keeping clean and organized