Clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Ability to offer appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Knowledge of how to access and read production and/or financial performance reporting for the department
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Ability to maintain a friendly and positive attitude
Capacity to work as a team with collaboration, respect, speed, agility, and innovation
Eligibility for benefits (varies by position, e.g., 18+ for 401(k))
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals
Accept various forms of payments
Provide excellent member service in an efficient and productive manner
Check Members out in a timely and efficient manner
Fill shopping carts when necessary and assist Members
Maintain the overall cleanliness of the front-line department
Deliver service excellence, resolve and deescalate member concerns
Ensure a safe and positive environment for members and team
Support club policies, procedures, and compliance; act with honesty and integrity
Embrace inclusion and diversity; lead with the member in mind and escalate concerns as appropriate
Work to deliver GOLD club standards daily: Fast, Friendly, Full, Fresh, Clean; Grand opening look; all items stocked and promotional plans executed; visible accurate signage; clean and organized inside and out