Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Proficiency in scanning all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals
Capability to fill shopping carts when necessary and assist Members
Commitment to maintaining a friendly and positive attitude
Ability to carry out job functions and responsibilities as assigned, support club policies, procedures, and compliance
Accountability for flawless execution, acting with honesty and integrity, leading with the member in mind, ensuring a safe and positive environment, embracing inclusion and diversity, working as a team, moving with speed and agility, and innovating and adapting
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Understanding of how to access and read production and/or financial performance reporting for the department
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure a safe and positive environment and experience for members
Work as a team to deliver GOLD club standards daily, including Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out
See the connection between consistent execution and positive business impact