Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to process member purchases courteously and friendly, including verifying, renewing, upgrading, and offering membership products
Ability to scan merchandise through a point-of-sale system for accurate inventory counts and purchase totals
Ability to provide excellent member service efficiently and productively
Ability to maintain overall cleanliness of the front-line department
Commitment to club policies, procedures, and compliance
Ability to act with honesty, integrity, and lead with the member in mind
Ability to ensure a safe and positive environment
Embrace inclusion, diversity, collaboration, and respect
Ability to work as a team to achieve goals with speed, agility, innovation, and adaptation
Maintain a friendly and positive attitude
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Grand opening look, stocked items, promotional plans, accurate signage, clean and organized)
Responsibilities
Process member purchases, including verifying, renewing, upgrading, and offering membership products
Scan all club merchandise through a point-of-sale system
Accept various forms of payments
Provide high level of customer service and check members out in a timely and efficient manner
Offer appropriate membership products such as renewals, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Fill shopping carts when necessary and assist members
Maintain the overall cleanliness of the front-line department
Carry out job functions as assigned and support club policies, procedures, and compliance
Address member concerns, escalate as appropriate, and resolve/deescalate issues
Deliver service excellence, ensure safe and positive environment for members
Work as a team to deliver GOLD club standards daily, including stocking items, executing promotional plans, maintaining signage, and keeping areas clean and organized
Understand and access production/financial performance reporting for the department