[Remote] Application Processor Senior at Northwestern Mutual

Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

Successful completion of any required testing
Demonstrated ability to handle fast-paced, high-volume work with high degree of accuracy
Outstanding communication skills (written and verbal)
Commitment to staying up-to-date on company guidelines
Familiarity with company guidelines and unusual situations to analyze in-force term contracts

Responsibilities

Provide customer-focused service to internal and external customers through written, verbal, and interpersonal communication via phone queue, Slack, email, direct phone line, and ACD line (30%)
Participate in divisional or department committees
Serve as an App Input/Pending Change resource to the Field as the primary contact for business partners in UWCC, CCS, Post Approval, Underwriting, and Case Management
Independently resolve problems with applications submitted Not in Good Order (NIGO)
Train and support new team members as needed
Troubleshoot and resolve complex App Input issues whether system or application related (30%)
Demonstrate analytical and technical skills by identifying errors, determining appropriate corrective action
Add/Remove applications from existing and new ISA
Input detailed changes and communicate them to the underwriter or TC Coordinator
Identify and refer specific fields which require underwriter attention
Activate new Insurance Service Accounts (ISA) and document necessary case notes
Maintain performance levels within standards set for quality and other metrics
Complete Field Office input of applications as part of the Centralized Application Input program, those that cannot be done by field staff, or need reprocessing for system limitations, new products, and/or department/training test cases (20%)
Inspect, analyze, and check Field Office applications for completeness and discrepancies, making appropriate E-Referrals to the underwriter
Serve as a resource for field partners, providing recommendations for case completion
Handle all duties of lower-level position plus in-depth analytical and technical review of sensitive cases referred by Processors, other workgroups in TC/TUP, and Pending Change (20%)
Accurately and timely complete all Home Office and Field Office input work types
Input confidential applications for HO employees and VIP cases
Initiate appropriate resolution or referral to the underwriter upon same-day completion of input

Skills

Application Processing

Data Input

Underwriting Support

Troubleshooting

Customer Service

Analytical Skills

Technical Review

Communication

NIGO Resolution

ISA Management

Slack

Email Communication

Phone Support

Training

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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