Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to communicate and explain Membership types, programs, benefits, credit card programs, and application processes to assist with account decisions, build Membership levels, encourage renewals, and promote Sam's Club products and services
- Skills in providing Customer/Member service, including acknowledging Customers/Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services while maintaining a safe shopping environment
- Capability to maintain the car wash/gas station area by cleaning, organizing, ensuring accurate pricing and signage, handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment in accordance with Company policies and procedures
- Proficiency in receiving, stocking, and organizing merchandise/supplies from distribution centers and suppliers, utilizing equipment appropriately, merchandising, and completing/retaining required paperwork, logs, and documentation
- Ability to operate equipment such as cash registers and related tools to process customer purchases using appropriate procedures for different payment types and items sold
- Competence in operating and maintaining Gas Station/Car Wash area equipment and providing products and services in accordance with Company policies and procedures
- Commitment to "Respect the Individual" by embracing differences, creating a culture of belonging, working as a team, building relationships, communicating effectively, mentoring others, and recognizing contributions
- Adherence to "Act with Integrity" by maintaining high standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting regenerative goals
- Focus on "Serve our Customers and Members" by delivering results with the customer first, making decisions based on reliable information, balancing priorities, and considering team impacts
- Drive for "Strive for Excellence" by displaying curiosity, taking calculated risks, driving continuous improvements, adopting new technologies/skills, and supporting others through change
Responsibilities
- Communicate and explain Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, communicate credit card program types and application processes, and promote the value of Sam's Club products and services
- Provide Customer/Member service by acknowledging the Customer/Member, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services while maintaining a safe shopping environment
- Maintain area of responsibility by cleaning and organizing the car wash/gas station area and ensuring accurate pricing signage
- Maintain the Gas Station/Car Wash area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment
- Receive and stock merchandise/supplies from distribution centers and suppliers throughout the facility, organize and maintain facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation
- Operate equipment such as cash registers and related tools to process customer purchases using appropriate procedures for different payment types and items sold
- Operate and maintain Gas Station/Car Wash area equipment and provide products and services to Customers in accordance with Company policies and procedures
Skills
Customer Service
Cash Register Operation
Merchandising
Stocking
Inventory Management
Equipment Maintenance
Sales Promotion
Membership Sales
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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