Care Coordinator 2 (Field Care Manager 2) - Indiana Medicaid Program

Employment Type: Full-time

Position Overview

Humana Healthy Horizons in Indiana is seeking a Care Coordinator 2 (Field Care Manager 2) to join our caring community. This role focuses on assessing and evaluating member needs to achieve optimal wellness, guiding members and families toward appropriate resources. This position specifically serves members of the new Indiana Medicaid program, Indiana PathWays for Aging (PathWays), designed to help Hoosiers age at home with better access to services, health, and quality outcomes.

About Humana

Humana is a caring community with deep roots. We pride ourselves on our community feeling, which has spread across all 50 states and Puerto Rico. Whether working from home, the field, or our offices, you will feel welcome. We are a community of close-knit teams, cross-country friendships, and inclusive resource groups, where everyone's voice is heard and respected. Community is a verb here, and we are committed to maintaining it to deliver better health outcomes.

Benefits:

• Health Insurance begins on day one!
• 23 days of vacation with pay per year
• Aggressive 401K program matching 125% of 6% after year one!

Are you caring, Curious, and Committed? If so, apply today!

Position Responsibilities

The Care Coordinator 2 utilizes various strategies to manage a member’s physical, environmental, and psycho-social health issues, identifying and resolving barriers to effective care.

• Facilitate the development of longitudinal and trusting relationships with each member to improve quality, continuity, and coordination of care.
• Coordinate all of the member’s needed medical and non-medical services, including functional, social, and environmental services.
• Collaborate with the Service Coordinator, Transition Coordinator, and other care team staff to address the member’s identified needs.
• Coordinate with all Medicare payers, Medicare Advantage plans, and Medicare providers to manage the care and benefits of members eligible for Medicare.
• Serve as the primary point of contact for the Interdisciplinary Care Team (ICT), coordinating with the member, ICT participants, and outside resources to ensure member needs are met.

Required Qualifications

• Perform job responsibilities in Indiana.
• Licensed Registered Nurse (RN) in the state of Indiana without restrictions.
• At least one (1) year of experience in case management or similar health care services.
• Intermediate to advanced computer skills, including experience with Microsoft Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Proven ability in critical thinking, organization, written and verbal communication, and problem-solving skills.
• Ability to manage multiple or competing priorities in a fast-paced environment.
• Ability to use a variety of electronic information applications/software programs, including electronic medical records.

Preferred Qualifications

• Bilingual (English/Spanish) or (English/Burmese).
• Prior nursing home diversion or long-term care case management experience.
• Prior experience with Medicare & Medicaid recipients.
• Experience working with a geriatric population.
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• Live/Reside in Indiana.