Care Management Support Assistant (CMSA)

Employment Type: Full time Location Type: Remote (Occasional travel to Humana's offices for training or meetings may be required) Scheduled Weekly Hours: 40 Pay Range: $39,000 - $49,400 per year

Position Overview

Become a part of our caring community and help us put health first. The Care Management Support Assistant (CMSA) employs a variety of strategies, approaches, and techniques to support a member's optimal wellness state by coordinating services & resources. The CMSA may support various functions including care and service coordination, transition coordination, redeterminations, and personal directed attended care. Decisions are typically focused on the interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Responsibilities

• Contribute to the administration of Care Management, primarily through assisting and supporting Service Coordination staff.
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and well-being of members.
• Monitor and support all actions related to grievances and overall member experience.
• Track and facilitate care management referrals.
• Collect data from electronic health records and communicate findings to the Market Development team in a clear and concise manner.
• Provide administrative support for a variety of projects across the Indiana market.
• Use your skills to make an impact.

Requirements

Required Qualifications

• Must Reside in the State of Indiana.
• 2+ years of administrative support experience in a healthcare industry.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Familiarity with care and well-being resources.

Preferred Qualifications

• Associate's Degree.

Company Information

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act.