Virtua Health - Job Description

Position Overview

Virtua Health is dedicated to serving the community by providing exceptional, accessible, and compassionate care. We are a Magnet-recognized health system committed to wellness, prevention, and life-changing medical services. Our team of over 14,000 colleagues, including more than 2,850 skilled physicians, physician assistants, and nurse practitioners, utilizes the latest technologies and treatments to deliver outstanding care.

Employment Details

• Employment Type: Full-time Employee
• Employment Classification: Regular
• Time Type: Full-time
• Work Shift: 1st Shift
• Total Weekly Hours: 40

Location

• Location Type: 100% Remote
• Eligible States: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV

Job Information

Summary

This role administratively coordinates and monitors the patient's journey throughout their experience. Key responsibilities include scheduling appointments, managing documentation, coordinating insurance and pre-certifications, and following up on diagnostic testing. The Coordinator will serve as the primary administrative contact for patients, offering concierge-like service and access. This position is also responsible for monitoring insurance and billing issues, coordinating test results, and managing pre-certification/insurance status and appeals. The Coordinator will manage the administrative flow of the patient experience and report to the Practice Coordinator and/or Practice Manager.

Position Responsibilities

• Monitor and perform daily administrative coordination of the patient experience, including scheduling administrative appointments, follow-up diagnostic testing, monitoring test results, and maintaining ongoing communication with patients, physicians, and multi-disciplinary departments.
• Prepare charts for new patient consultations by coordinating testing reports, insurance referrals, and other necessary documents for efficient consultations.
• Assist with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination, and follow-up communication with patients.
• Enter data and documentation into the patient health database and practice logs.
• Assist with patient billing inquiries regarding visits or testing, and initiate/track pre-authorizations for supplemental testing.
• Provide administrative support to Physicians and Practice Manager as needed, including correspondence, patient records, documentation, and office administrative information.
• Support the Practice office team with additional administrative functions such as scanning, faxing, and copying patient records.
• Assist with front desk functions and patient assistance during check-in and check-out, and answer practice telephone calls as necessary.

Position Qualifications

• Required Experience: Two (2) years of relevant experience.