[Remote] Care Coordinator, Complex Care at Devoted Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma or GED equivalent
2+ years of experience in healthcare administration or home care
Desired skills and experience:
Proficient in technology (experience with Gmail/G Suite)
Comfortable working in an interdisciplinary team environment
Strong organizational skills and attention to detail
Previous experience in social services
Proficient in Spanish
Fully bilingual (English/Spanish)

Responsibilities

Conduct health risk assessments through calls to members to understand their health and needs fully
Coordinate with provider offices and home health agencies to ensure members receive necessary support
Check in with members over the phone to assess their well-being and confirm they have received the assistance they need
Actively participate in interdisciplinary rounds as an essential member of the care team
Review care plans for members to identify additional ways to provide support
Collaborate closely with other Devoted teams to address member needs effectively
Provide operational and administrative support to complex care department
Key player in the care plan operations workflows for SNP members

Skills

Health Risk Assessments

Care Coordination

Home Health Agencies

Care Plan Review

Interdisciplinary Rounds

Communication

Administrative Support

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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