Care Concierge at K Health

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telemedicine, Health TechIndustries

Requirements

Patient-first mindset with a white glove approach to handling patient needs
Hospitality-oriented: provides a warm, welcoming experience for providers and patients; open to new ideas and processes
Accountability: takes responsibility for patient and provider experience, follows through on commitments, works independently to achieve high-quality results
Enterprising: demonstrates resourcefulness, initiative, drive, curiosity, and a "get it done" attitude
Professionalism: communicates with clarity and conciseness, actively listens, responds timely, creates a positive work environment
Collaboration and feedback: works effectively with others toward shared goals, values different perspectives, assists others, flexible to changing circumstances
Flexibility to work nights, weekends, and some holidays

Responsibilities

Develops close relationships with patients and serves as their primary point of contact
Onboards patients and validates insurance and IDs within department SLA requirements
Schedules appointments
Coordinates appointments
Provides information about treatment options
Handles support questions
Manages provider schedules to ensure smooth clinic operations and high-quality medicine delivery

Skills

patient care

customer service

healthcare coordination

communication

EMR

Epic

K Health

AI-driven personalized healthcare subscription service

About K Health

K Health provides personalized medical care using artificial intelligence to assist individuals with various healthcare needs, including primary care, chronic condition management, urgent care, and mental health services. The platform connects users with licensed healthcare providers and utilizes AI tools to deliver data-driven healthcare solutions. K Health operates on a subscription-based model, charging membership fees for access to its services, which are available to adults across the 48 continental U.S. states. Unlike traditional insurance, K Health does not cover ancillary services such as labs, equipment, or medication costs. The company aims to improve healthcare accessibility and affordability, supported by mission-driven investors.

New York City, New YorkHeadquarters

2016Year Founded

$382.1MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees

Risks

Increased competition from Hackensack Meridian Health's AI-driven platform may impact market share.

Cedars-Sinai's expanded virtual services could draw users away from K Health.

Recent $59M down round funding suggests potential financial instability for K Health.

Differentiation

K Health uses AI to deliver personalized primary care through a digital platform.

The platform offers a free symptom tracker comparing users to similar profiles.

K Health partners with major health systems like Cedars-Sinai for scalable solutions.

Upsides

K Health raised $50M to expand its AI platform and reach.

The shortage of primary care physicians increases reliance on AI solutions like K Health.

Hybrid healthcare models create opportunities for K Health's integration into traditional systems.

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