Lead Advocate
Solace HealthFull Time
Junior (1 to 2 years)
Candidates must have a minimum of 1 year of experience in a patient support, customer service, or healthcare-related role. A high school diploma or equivalent is required, with additional coursework in healthcare administration or a related field being a plus. Strong interpersonal and communication skills are essential, along with proficiency in standard office applications like Google Suite. Excellent organizational and multitasking abilities with attention to detail, the capacity to handle sensitive information confidentially, and demonstrated problem-solving skills are also required.
The Care Advocate will serve as the primary point of contact for patients and providers, addressing their questions and concerns empathetically. Responsibilities include assisting with appointment scheduling and rescheduling, coordinating care activities such as referrals and follow-ups, and maintaining accurate patient records in compliance with privacy regulations. The role also involves supporting patients and providers in navigating the healthcare system, resolving issues, escalating complex concerns, and collaborating with healthcare professionals to ensure seamless patient care. Additionally, the Care Advocate will participate in ongoing training and propose updates to key processes.
Membership service for pregnancy and parenting support
Seven Starling offers a membership service that supports individuals during pregnancy and early parenthood. The company focuses on maternal and child health, providing personalized care and community support to expectant and new parents. Their service is based on a group care model, where members are organized into small groups of seven, each guided by a Doula and a team of medical professionals, including OB-GYNs and pediatricians. This setup allows parents to receive expert advice, share experiences, and foster a supportive community. Members pay a monthly fee of $37, which includes bi-weekly sessions with a Doula, ongoing support through group chats, and access to educational resources. Seven Starling differentiates itself from traditional care models by offering a more intimate and supportive experience, making it both cost-effective and emotionally beneficial. The company's goal is to enhance maternal and child healthcare by combining expert guidance with community support.