[Remote] Care Advocate at Seven Starling

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health, Women's HealthIndustries

Requirements

Candidates must have a minimum of 1 year of experience in a patient support, customer service, or healthcare-related role. A high school diploma or equivalent is required, with additional coursework in healthcare administration or a related field being a plus. Strong interpersonal and communication skills are essential, along with proficiency in standard office applications like Google Suite. Excellent organizational and multitasking abilities with attention to detail, the capacity to handle sensitive information confidentially, and demonstrated problem-solving skills are also required.

Responsibilities

The Care Advocate will serve as the primary point of contact for patients and providers, addressing their questions and concerns empathetically. Responsibilities include assisting with appointment scheduling and rescheduling, coordinating care activities such as referrals and follow-ups, and maintaining accurate patient records in compliance with privacy regulations. The role also involves supporting patients and providers in navigating the healthcare system, resolving issues, escalating complex concerns, and collaborating with healthcare professionals to ensure seamless patient care. Additionally, the Care Advocate will participate in ongoing training and propose updates to key processes.

Skills

Patient Support

Customer Service

Healthcare Administration

Interpersonal Skills

Communication Skills

Google Suite

Organizational Skills

Multitasking

Attention to Detail

Confidentiality

Problem-Solving

Seven Starling

Membership service for pregnancy and parenting support

About Seven Starling

Seven Starling offers a membership service that supports individuals during pregnancy and early parenthood. The company focuses on maternal and child health, providing personalized care and community support to expectant and new parents. Their service is based on a group care model, where members are organized into small groups of seven, each guided by a Doula and a team of medical professionals, including OB-GYNs and pediatricians. This setup allows parents to receive expert advice, share experiences, and foster a supportive community. Members pay a monthly fee of $37, which includes bi-weekly sessions with a Doula, ongoing support through group chats, and access to educational resources. Seven Starling differentiates itself from traditional care models by offering a more intimate and supportive experience, making it both cost-effective and emotionally beneficial. The company's goal is to enhance maternal and child healthcare by combining expert guidance with community support.

New York City, New YorkHeadquarters

2020Year Founded

$14MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from platforms like Maven Clinic may challenge Seven Starling's market position.

Scaling personalized group-based care could lead to service quality inconsistencies.

Dependence on continuous funding rounds may be affected by economic conditions.

Differentiation

Seven Starling offers a unique group-based care model for perinatal mental health.

The company combines expert guidance with community support for expectant and new parents.

Their subscription model provides cost-effective, personalized care compared to traditional methods.

Upsides

Rising demand for virtual mental health services boosts Seven Starling's market appeal.

Telehealth legislation supports expansion opportunities for digital health companies like Seven Starling.

Growing awareness of maternal mental health aligns with Seven Starling's mission for accessible care.

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