Care Advocate - Bilingual (Shift: 8AM - 5PM EST/7AM - 4PM CST)

Remote

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechIndustries

Requirements

Candidates must be bilingual in English and Spanish and possess experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles, preferably in healthcare. Strong written and verbal communication, persuasion, and active listening skills are essential, along with the ability to manage high call volumes with accuracy and empathy. Comfort working with productivity targets and quality metrics in a fast-paced, tech-enabled environment, high comfort with technology including Google Suite and CRMs, and excellent organizational and prioritization skills with strong attention to detail are also required.

Responsibilities

Engage prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in the musculoskeletal (MSK) care navigation program. Clearly and empathetically communicate the value proposition, tailoring conversations to patient goals, concerns, and motivations. Build trust and rapport using active listening and motivational interviewing, identify and address patient questions or barriers, and maintain a calm, supportive tone. Demonstrate empathy, professionalism, and consistency in all patient interactions, accurately documenting patient interactions and meeting performance targets. Coordinate patient handoffs with internal care teams, participate in team meetings, and surface feedback on outreach trends for continuous improvement.

Skills

Outbound calls

Multichannel outreach

Patient engagement

Healthcare

Customer service

Communication

Empathy

Bilingual

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees