CAM Manager I at M&T Bank

Getzville, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 year's work leadership or supervisory experience
Excellent customer service skills with the ability to use tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software

Responsibilities

Oversee the daily activities of a unit of employees to meet the objectives of the assigned department
Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable
Resolve disputed transactions in a timely and cost-effective manner
Negotiate effectively on customer calls
Compile month-end data for distribution to and decision-making by management
Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans
Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Manage workflow of medium complexity and risk exposure and act largely independently
Manage a team of professionals (includes people, budget and planning)

Skills

Key technologies and capabilities for this role

Customer ServiceCollectionsAccount ServicingDispute ResolutionNegotiationData CompilationPortfolio AcquisitionLoan OnboardingProcess EvaluationRisk ManagementInternal ControlsPerformance ManagementTeam Management

Questions & Answers

Common questions about this position

What is the salary range for the CAM Manager I position?

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD), with the successful candidate’s particular combination of knowledge, skills, and experience informing their specific compensation.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What education and experience are required for this role?

A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment is required, including 1 year's work leadership or supervisory experience. Excellent customer service skills with tact and diplomacy, and strong knowledge of spreadsheet, word processing, and presentation software are also required.

What is the team size managed in this role?

The role manages approximately 10 FTEs, or fewer employees but covering diverse disciplines and/or complex functions.

What makes a strong candidate for this CAM Manager I position?

Strong candidates will have a Bachelor's degree, excellent oral and written communication skills, and strong knowledge of departmental systems, documents, and procedures, in addition to meeting the required 6 years of combined education and experience including supervisory leadership.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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