Call Center Sales Representative - Hybrid at AT&T

Cerritos, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Ability to report to 12911 183rd St, Cerritos, CA 90703 location 3-4 days weekly
Verified secure, reliable, dedicated high-speed internet service for remote work
Established dedicated work area (desk, chair, electrical outlet, direct LAN connection) aligning with WFH standards (technical, security, physical, noise levels, Clean Desk policy)
Availability for workspace audits (remote desktop observation, call/screen recordings, live webcam monitoring, pictures of workspace, video chats)
Ability to work a flexible 40-hour per week schedule, including nights, weekends, and overtime
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Detail

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Be available, accessible, and accountable during established work schedules and shifts
Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies

Skills

Key technologies and capabilities for this role

Customer ServiceSalesProblem-SolvingBillingTroubleshootingCustomer Retention

Questions & Answers

Common questions about this position

What is the pay for this Call Center Sales Representative position?

Customer Service Representatives earn between $22.92 with no cap on all commission if all sales goals are met. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What is the work arrangement for this role?

This is a hybrid position reporting to 12911 183rd St, Cerritos, CA 90703, working in center 3-4 days weekly and remotely from home 1-2 days weekly. You must be able to report to this location and have verified internet service and a dedicated work area for WFH.

What skills are required for this position?

The role requires unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to details.

What benefits does AT&T offer for this role?

Benefits include employee discounts up to 50% off on AT&T services, tuition reimbursement, paid time off and holidays, paid parental leave, medical/dental/vision coverage, 401(k) plan, additional sick leave, adoption reimbursement, disability benefits, life insurance, and employee assistance programs.

What makes a strong candidate for this Call Center Sales Representative role?

Strong candidates demonstrate unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to details, along with the ability to handle fast-paced customer interactions and work a flexible schedule including nights and weekends.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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