Call Center Sales Representative – Hybrid at AT&T

Miami, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Able to report to 600 NW 79th Avenue, Miami, FL 33126 location 3-4 days weekly and work remotely 1-2 days weekly
Commissioned sales experience highly preferred
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Detail
Verified internet service with minimum 12mb upload speed and 18mb download speed for WFH
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection) compliant with WFH standards (technical, security, physical, noise levels, Clean Desk policy)
Availability for flexible 40-hour per week schedule, including nights, weekends, and overtime
Ability to participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats)

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Be available, accessible, and accountable during established work schedules and shifts
Follow technical support processes and comply with organizational security and compliance standards

Skills

Key technologies and capabilities for this role

Customer ServiceSalesUpsellingBilling ResolutionTroubleshootingCustomer RetentionCall HandlingChat SupportEmail Support

Questions & Answers

Common questions about this position

What is the pay for this Call Center Sales Representative position?

The position pays $19.88 hourly plus uncapped commissions, with top representatives earning $62,280+ per year. Individual starting salary may depend on geography, experience, expertise, and education/training.

Is this a remote position, or do I need to come into the office?

This is a hybrid-remote position requiring you to report to the 600 NW 79th Avenue, Miami, FL 33126 location 3-4 days weekly and work remotely from home 1-2 days weekly.

What skills are required for this role?

Key expectations include commissioned sales experience (highly preferred), unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to detail.

What benefits does AT&T offer for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, employee discounts up to 50% off on AT&T services, tuition reimbursement, paid time off and holidays, paid parental leave, adoption reimbursement, disability benefits, life insurance, and supplemental programs.

What makes a strong candidate for this Call Center Sales Representative role?

Candidates with commissioned sales experience, strong customer focus, work ethic, adaptability, problem-solving skills, and attention to detail are best positioned to succeed.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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