Call Center Representative – Join Our Holiday Team! at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Customer Service, HospitalityIndustries

Requirements

High school diploma or equivalent
Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word)
Experience in a high-volume inbound call center focused on customer service
Knowledge of attraction ticketing systems and Vonage Call Center Software preferred
Strong communication skills; multilingual ability a plus
Must be able to work weekends, holidays, and varying shifts (Mondays to Sundays, 8AM-9PM, shifting schedule)
Ability to sit, stand, or walk for extended periods and lift up to 40 lbs
Manual dexterity for office equipment uses; must be comfortable working on a computer

Responsibilities

Support the sales team with B2C registrations, group bookings, and B2B client reservations
Handle inbound calls and assist customers with new orders, edits, or inquiries
Assess customer needs to provide personalized solutions and exceptional service
Suggest improvements to enhance operational efficiency
Perform other duties as assigned by the Supervisor
Provide general information and inbound sales calls for the client site
Support the sales team on booking seasonal groups
Handle correspondence with customers on changes to their ticket orders
Book ancillary revenue products across Center’s attractions
Offer the highest level of service to all client and SPS employees while maintaining a professional image through prompt, courteous, and efficient service

Skills

Microsoft Office

Excel

Outlook

PowerPoint

Word

Vonage

Customer Service

Inbound Calls

Sales Support

Call Center

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees