Call Center Customer Service Representative: 1-3 Years of Experience - Orlando, FL at American Financial Group

Orlando, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial EquipmentIndustries

Requirements

1-3 years of experience in a call center, retail, or customer service environment
Strong communication and organizational skills
A team player with a positive, can-do attitude
Comfortable lifting up to 50 lbs when helping in the warehouse
Quick learner with basic computer proficiency

Responsibilities

Accurately enter customer quotes and orders using our internal system
Communicate with customers and suppliers to provide updates on order status
Deliver a professional and friendly experience on every call
Assist with pulling and packing customer orders
Help with basic shipping and receiving tasks
Conduct light inventory checks and cycle counts
Contribute to a clean, organized workspace

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterOrder EntryOrder ProcessingInventory ManagementCycle CountsShippingReceivingPackingComputer Proficiency

Questions & Answers

Common questions about this position

What is the salary for this Call Center Customer Service Representative position?

The starting salary is $40,000 plus benefits and bonus potential.

Is this position remote or on-site, and where is it located?

This is an on-site position located in Orlando, FL, with a Monday-Friday schedule from 8:00 AM to 5:00 PM.

What skills and experience are required for this role?

Candidates need 1-3 years of experience in call center, retail, or customer service, strong communication and organizational skills, basic computer proficiency, ability to lift up to 50 lbs, and a positive team player attitude.

What is the company culture like for this position?

The role offers a collaborative team environment, supportive leadership, and a stable, growing company with career growth opportunities.

What benefits and growth opportunities are available?

Benefits include a full benefits package, 401(k) + profit sharing, career development, training, and advancement to Level 2 roles for top performers within 12-24 months.