Korean Customer Support Agent (Remote)

Employment Type: Contract Location Type: Remote Department: Player Support Workplace: Remote Language: English (Internal communication may also involve Japanese)

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🎮 About Us 🎮

Keywords International Japan, the Japanese branch of Keywords Studios headquartered in Ireland, was established in 2009. We currently have approximately 400 employees in Japan and operate across over 70 global locations with more than 12,000 professional team members. We are a leading game service provider, committed to being the best partner for our clients by offering a wide range of services including game development, art asset creation, voice production, QA testing (debugging), translation, marketing, and player engagement. Our internal company languages are Japanese and English, fostering a casual, diverse, and flat organizational culture. We value work-life balance with a clear distinction between work and personal time.

We are currently seeking a Korean Customer Support Agent for our Player Engagement department. This role involves responding to inquiries from players of a popular game in Korean.

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💻 Job Description 💻

Inquiry Response (Email or Chat)

• Respond to text-based inquiries received via email or dedicated inquiry tools from players of the assigned game.
• Review logs and data using management tools, and escalate complex issues to supervisors or clients as needed.

Document Creation and Updates

• Create and update internal documents such as reports, daily logs, templates, and manuals as required.
• Japanese will be used for tasks such as translating inquiry content, reading documents, and internal communication (specific usage may vary by team).

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Requirements

Essential Conditions

• Native-level Korean proficiency.
• Business-level or higher Japanese proficiency (JLPT N2 or equivalent is a guideline).

Preferred Conditions

• Experience in customer support.
• Experience in the game industry or BPO industry.

Desired Candidate Profile

• Interest and passion for games.

Note on Japanese Skills: Candidates without a JLPT score but with equivalent skills acquired through studying abroad or work experience are highly encouraged to apply.

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Benefits and Perks

• Social Insurance (Health, Pension, Employment, Worker's Accident)
• Paid Leave (Annual Paid Leave, Congratulatory/Condolence Leave, Special Leave)
• Employee Referral Program
• Language Programs (Support for Japanese/English lessons, qualification acquisition support)
• Numerous Company Events (Including offline events like cherry blossom viewing, BBQs, year-end parties 🎉)
• Flexible Dress Code and Hairstyle
• Non-Smoking Indoors (Smoking rooms available within the office)
• Employee Assistance Program (EAP)
• Welfare Program (e.g., Relo Club)
• Commuting Allowance (Up to ¥30,000 per month, reimbursed based on actual costs according to the number of days commuting to the office)
• Remote Work Allowance (According to company regulations)

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Application Information

By submitting your personal information for this application, you agree to the collection and processing of your personal information in accordance with our Applicant Privacy Notice. For more details, please review our Applicant Privacy Notice: https://www.keywordsstudios.com/en/applicant-privacy-notice

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Role Information:

• Studio: Keywords Studios International Japan
• Location: East APAC, Japan, Tokyo
• Area of Work: Player Engagement
• Service: Engage
• Employment Type: Contract
• Working Pattern: Full time, Remote
• Published: 2025-07-11