Business Systems Analyst – Commercial and Credit Banking at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum of 5 years’ combined experience in business analytics, operations, or higher education
Strong verbal and written communication skills
Excellent problem-solving, organizational, and time management abilities
Proficiency in personal computing and relevant software tools
Demonstrated ability to mentor and lead cross-functional teams
(Preferred) Bachelor’s degree
(Preferred) Subject matter expertise in commercial banking applications and systems
(Preferred) Experience with Jira or similar backlog management tools
(Preferred) Familiarity with application development platforms and banking frameworks
(Preferred) Ability to write complete user stories and identify gaps in existing documentation
(Preferred) Strong curiosity and analytical mindset—testing beyond documented boundaries
(Preferred) Experience supporting commercial customer onboarding or similar enterprise applications
(Preferred) Ability to work autonomously and collaboratively across technical teams
(Preferred) Understanding of bank acquisition methodology or conversion experience

Responsibilities

Lead functional design and testing efforts for enterprise-wide initiatives, compliance requirements, and BAU system enhancements
Prepare detailed functional specifications, test plans, and test cases; execute and validate results
Facilitate backlog reviews and proactively identify gaps in user stories—asking “what-if” questions to ensure completeness
Collaborate with product owners to validate implementation accuracy and business alignment
Engage in data modeling and ERD diagram interpretation to support system integration and conversion efforts
Coordinate with vendors and internal teams to ensure seamless implementation and post-launch stability
Act as Test Coordinator for large initiatives involving multiple applications and teams
Support Commercial Customer Onboarding applications and related systems
Monitor scope, regulatory compliance, and adherence to Corporate Technology standards
Drive resolution of issues during testing and post-implementation phases
Promote a culture of belonging and innovation aligned with the M&T Bank brand

Skills

Key technologies and capabilities for this role

Business AnalysisFunctional SpecificationsTest PlansTest CasesData ModelingERD DiagramsUser StoriesSystem IntegrationRegulatory ComplianceAgile BacklogVendor Coordination

Questions & Answers

Common questions about this position

What experience is required for the Business Systems Analyst role?

A minimum of 5 years’ combined experience in business analytics, operations, or higher education is required, along with strong verbal and written communication skills, excellent problem-solving, organizational, and time management abilities, proficiency in personal computing and relevant software tools, and demonstrated ability to mentor and lead cross-functional teams.

What are the preferred qualifications for this position?

Preferred qualifications include a Bachelor’s degree, subject matter expertise in commercial banking applications and systems, experience with Jira or similar backlog management tools, familiarity with application development platforms and banking frameworks, and experience supporting commercial customer onboarding or similar enterprise applications.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What qualities make a strong candidate for this Business Systems Analyst role?

Strong candidates ask great questions and go beyond surface-level requirements, are highly collaborative analysts and testers who thrive in cross-functional environments, and bring a proactive, detail-oriented approach.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees