Business Operations Manager

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health TechIndustries

Requirements

Candidates should have 8+ years of experience in business operations, strategy, or management consulting. Proven expertise in program or project management, business operations, or a related highly specialized field is required. Demonstrated ability to work on significant and complex issues, requiring strong business acumen and conceptual thinking to understand business implications, is necessary. A strong track record of exercising independent judgment in methods, techniques, and evaluation criteria for obtaining results is expected. Experience creating formal networks involving coordination among senior leaders and employee groups, and providing thought leadership on broader organizational projects, is essential. Exceptional communication skills, with the ability to convey advanced information and persuade diverse stakeholders and audiences, are a must. Candidates should be recognized internally as a subject matter expert in program execution and operational best practices.

Responsibilities

The Business Operations Manager will embed within critical cross-functional initiatives, ensuring strategic clarity and driving execution. They will translate company strategy into actionable plans, serving as an embedded strategic partner for select strategic priorities. Responsibilities include collaborating with cross-functional teams to translate strategic objectives into clear, actionable project plans and roadmaps, and driving annual planning for the company. The role involves contributing to the definition and implementation of enterprise-wide approaches to program execution, developing repeatable launch playbooks and frameworks, and enabling consistency in how programs are scoped, launched, and reviewed. They will also strategically identify and allocate resources for high-priority initiatives, support change management efforts, and facilitate cross-functional alignment on goals and execution plans. The manager will act as an operating 'control tower,' monitoring execution across priorities, surfacing risks, bottlenecks, and misalignment, and running forums and exec updates to keep stakeholders informed, accountable, and focused on results.

Skills

Strategic Planning

Project Management

Cross-functional Collaboration

Operational Excellence

Change Management

Resource Allocation

Business Strategy

Program Execution

Roadmapping

Stakeholder Management

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees