[Remote] Business Operations Manager at Vitable Health

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Experienced and mission-driven professional
Ability to thrive in a fast-paced environment
Skilled at solving complex operational problems
Excited about leading in a growing healthcare startup
Hands-on leader willing to handle high-level strategy and on-the-ground problem solving

Responsibilities

Oversee provider staffing models and schedules, guide adjustments, coordinate availability, and refine plans to meet member needs
Lead quality assurance efforts, track operational and care-quality metrics, identify improvements, and implement solutions
Manage onboarding and training for new healthcare providers and operations team members, refine materials, run sessions, and mentor
Drive process improvement projects to streamline workflows, automate processes, optimize systems, and evaluate tools
Ensure seamless support for members and providers, oversee processes, and troubleshoot complex issues
Provide cross-functional leadership, collaborate with teams, coordinate logistics, and lead operational planning for new initiatives
Manage and mentor a small team of operations analysts and contractors, set goals, provide feedback, and foster collaboration
Perform data analysis and reporting, maintain dashboards for KPIs, analyze data for trends, and inform leadership decisions

Skills

Key technologies and capabilities for this role

Staffing ModelsSchedulingQuality AssuranceMetrics TrackingProcess ImprovementOnboardingTrainingWorkflow ImplementationCross-Functional CoordinationHealthcare OperationsProvider ManagementStrategic Planning

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This is a hybrid role requiring collaboration in-office 3 days/week for key meetings and teamwork, with flexibility to work remotely on other days, based in Philadelphia.

What are the key responsibilities of this role?

Key responsibilities include overseeing provider staffing and scheduling, leading quality assurance and improvement, managing onboarding and training, driving process improvement projects, ensuring member and provider support, and providing cross-functional leadership.

What kind of work environment can I expect?

The role is in a fast-paced healthcare startup environment where you'll tackle high-level strategy and on-the-ground problem solving, thriving if you love solving complex operational problems.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Business Operations Manager role?

A strong candidate is an experienced, mission-driven hands-on leader who thrives in a fast-paced environment, loves solving complex operational problems, and is excited about leading in a growing healthcare startup.

Vitable Health

Direct primary care with virtual visits

About Vitable Health

Vitable Health offers a direct primary care health plan that improves access to quality healthcare for uninsured and underinsured Americans through virtual and in-home visits. Their membership model eliminates copays and deductibles, making healthcare more affordable for employees while helping employers manage costs. Unlike traditional healthcare plans, Vitable focuses on providing continuous care without out-of-pocket expenses, resulting in high satisfaction rates among members. The company's goal is to transform healthcare delivery, ensuring that everyone can access the care they need.

Philadelphia, PennsylvaniaHeadquarters

2020Year Founded

$24.1MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Remote Work Options

Company Equity

Mentorship Program

Risks

Expansion into 40 states may strain operational capabilities and affect service quality.

Rising healthcare costs could challenge Vitable's no out-of-pocket cost model.

Increased competition from other direct primary care providers may threaten market share.

Differentiation

Vitable Health offers a unique direct primary care model with no out-of-pocket costs.

The company provides virtual and in-home visits, enhancing accessibility for members.

Vitable's partnership with Mishe Health expands access to specialty care at discounted rates.

Upsides

Vitable Health raised $16M to expand into 40 states, increasing its market reach.

The growing demand for telehealth services aligns with Vitable's virtual care offerings.

Employers seeking comprehensive health benefits can drive Vitable's membership growth.

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