Business Manager, CTD at Thermo Fisher Scientific

Allentown, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, BiotechnologyIndustries

Requirements

Technically proficient with respect to client and business requirements
Understanding of the client’s organization and business needs, as well as the Patheon network perspective
Knowledge of the quotation process, commercial assessments, and preparation of quotes for technical changes and customer requests
Familiarity with contracts including MSA (Manufacturing Supply Agreement), QTA, and PA
Understanding of the S&OP process and 3-year planning model for forecasts
Proficiency in Lean, Six Sigma, and Operational Excellence methods

Responsibilities

Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client’s and Patheon's requirements and priorities
Develops and manages the business relationship with existing accounts to ensure a client-centric approach
Coordinates and manages client sample shipments, working with warehouse staff and QA for handling and shipping
Ensures expected service levels are provided and required planning/technical information is exchanged appropriately
Leads engagement of the Voice of Customer (VOC) program, develops action plans, and handles customer issues with support from Global Business Management
Ensures resolution of significant issues with the client through coordination of internal resources, protecting Patheon interests
Facilitates regular and ad hoc teleconferences, Business Review meetings, and standard project reporting (e.g., minutes, agendas)
Ensures compliance with MSA and other contracts (MSA, QTA, PA)
Performs commercial assessments and supports preparation of quotes for technical changes and additional services
Prepares and submits commercial services proposals to customers
Works closely with project managers to assume control of tech transfer projects upon validation
Assesses ongoing business and provides technical solutions to address process robustness or business challenges
Contributes to identification and implementation of new initiatives using Lean, Six Sigma, and Operational Excellence tools
Participates in projects, representing Business Management on process improvement and capital project teams
Assumes ownership of site projects relating to the customer (e.g., purchasing/pricing initiatives, task forces) and follows through to completion
Ensures client’s forecasts are accurately represented in the S&OP process and posted into the 3-year planning model
Seeks to understand changes, risks, and opportunities to demand forecasts
Performs other duties as assigned to support business objectives and team success

Skills

Client Relationship Management

Business Development

Technology Transfer

Project Coordination

Voice of Customer

Sample Shipping Coordination

QA Coordination

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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