Business Excellence Manager at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BPO, Shared Services, Healthcare InsuranceIndustries

Requirements

Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field (Master’s degree is a plus)
Lean Six Sigma certification (Green Belt or Black Belt preferred)
5+ years of experience in business process improvement, operational excellence, or quality management within the BPO or shared services industry
Proven track record of leading cross-functional improvement initiatives and delivering measurable results
Strong analytical and problem-solving skills
Proficiency in process mapping, root cause analysis, and performance metrics (e.g., SLA, CSAT, AHT, FCR)
Excellent communication, facilitation, and stakeholder management skills
Ability to influence and drive change across diverse teams
Familiarity with tools such as Power BI, Excel, Visio, and project management software
Preferred: Experience in the US healthcare insurance industry

Responsibilities

Lead and execute process improvement initiatives to enhance efficiency, reduce costs, and improve service quality
Analyze operational data to identify trends, gaps, and opportunities for improvement
Collaborate with operations and quality teams to ensure alignment with client expectations and SLAs
Drive standardization and automation of processes across accounts and functions
Facilitate training and workshops on continuous improvement tools and methodologies
Monitor and report on the impact of business excellence initiatives using KPIs and dashboards
Support client audits and ensure compliance with contractual and regulatory requirements

Skills

Lean

Six Sigma

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Process Improvement

Operational Excellence

BPO Operations

Data Analysis

KPIs

Dashboards

Automation

Problem-Solving

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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