Business Analyst at Zeta

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

4–6 years of experience as a Business Analyst in payments, fintech, banking, or SaaS platforms
Strong understanding of card payments, wallets, and digital benefits ecosystems
Proven ability to analyze, document, and translate requirements into functional solutions
Excellent communication, presentation, and stakeholder management skills
Hands-on experience in preparing FSDs, PRDs, process flows, data flow diagrams, and user stories
Ability to collaborate effectively with cross-functional teams (product, engineering, QA, design)
Experience working with international stakeholders across multiple geographies (India, Philippines, APAC) (Good-to-Have)
Exposure to Agile methodologies and tools like JIRA, Confluence (Good-to-Have)
Familiarity with enterprise integrations (APIs, SFTP, batch processing) (Good-to-Have)
Knowledge of regulatory/compliance aspects (Good-to-Have)

Responsibilities

Engage with Pluxee stakeholders across India and the Philippines to gather, validate, and prioritize business requirements
Translate business needs into functional specifications, process flows, and user stories
Maintain traceability across requirements, solution design, and delivery outcomes
Act as a solution consultant by recommending best practices aligned with Zeta’s Benefit SaaS platform
Collaborate with product, engineering, and design teams to define scalable and feasible solutions
Create and maintain FSDs, PRDs, data flow diagrams, and client-facing deliverables
Facilitate workshops, walkthroughs, and design discussions with client stakeholders
Ensure alignment between Pluxee client teams and Zeta Studio teams on scope, timelines, and priorities
Provide clear communication, timely updates, and risk visibility
Partner with QA and engineering to validate requirements during development and testing
Support UAT planning and execution, ensuring scenarios are thoroughly validated
Oversee delivery, ensure timely sign-offs, and unblock functional queries during implementation
Identify opportunities to optimize business processes and customer journeys
Contribute to internal BA best practices, playbooks, and knowledge sharing
Stay updated on industry trends in payments, wallets, and digital benefits

Skills

Business Analysis

Requirement Gathering

Functional Specifications

Process Flows

User Stories

Stakeholder Management

SaaS Platforms

Card Payments

Digital Wallets

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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