Build Team Specialist at Petvisor

Mexico

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$23,040 – $23,040Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Veterinary, Pet Healthcare, TechnologyIndustries

Requirements

Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
Experience delivering exceptional customer service
Strong ability to multitask, prioritize tasks, and effectively manage time
Skilled in handling multiple projects simultaneously
Proficient in conflict resolution, with the ability to sympathize and empathize with customers
Experience in troubleshooting intricate technical issues related to phone systems
Must provide own equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and professional workstation
Based in Mexico, Honduras, or El Salvador

Responsibilities

Deliver the highest levels of customer satisfaction via phone, email, and Zoom video calls
Build phone systems (set up call routing, call forwarding, provision devices, and integrate phones to practice management software systems)
Host virtual training sessions with vet practices on phone systems and practice management software integrations
Troubleshoot and resolve hardware issues, including patiently guiding customers through phone reboots and factory resets
Resolve or escalate customer requests/issues promptly
Review, analyze, and evaluate trends on common system issues and communicate these to the company

Skills

VoIP

phone systems

call routing

call forwarding

device provisioning

practice management software

troubleshooting

customer service

Zoom

conflict resolution

multitasking

Petvisor

Mobile technologies for pet care professionals

About Petvisor

Petvisor operates in the pet care industry by providing mobile technologies designed for pet care professionals, particularly veterinarians. Their products enable veterinarians and pet service providers to engage with pet parents more effectively, streamline their operations, and grow their businesses. Petvisor's mobile-enabled tools allow pet parents to conveniently access services through their devices, enhancing their overall experience. Unlike many competitors, Petvisor is a parent company to several tech firms, allowing it to diversify its offerings and tap into various segments of the pet care market. The company's goal is to improve the lives of pet parents, their pets, and the professionals who care for them, while generating revenue through the technology it provides to pet care professionals.

Orlando , FloridaHeadquarters

2021Year Founded

$97.3MTotal Funding

LATE_VCCompany Stage

Consumer Software, Healthcare, Consumer GoodsIndustries

51-200Employees

Risks

Emerging pet care tech startups threaten Petvisor's market share with innovative solutions.

Rapid tech advancements require Petvisor to update offerings, straining resources and profitability.

Data privacy concerns in pet care may lead to regulatory scrutiny affecting Petvisor.

Differentiation

Petvisor offers mobile-enabled technologies enhancing service delivery for veterinarians and pet parents.

The company diversifies by owning tech companies serving veterinary health and pet services.

Petvisor's tools streamline operations and engage customers, boosting pet care professionals' efficiency.

Upsides

Petvisor secured $100 million investment, enhancing innovation and market leadership.

Increased demand for telemedicine boosts Petvisor's mobile solutions for remote pet consultations.

Pet humanization trend drives demand for premium pet care services, benefiting Petvisor.

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