Branch Coordinator at Owens & Minor

Fife, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills; proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically
English language skills (reading, writing, verbal)
Intermediate level math skills
Skills in organizing, problem solving/analysis, patient focused approach, teamwork, time management/multi-tasking

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsMulti-line Phone SystemOrder ProcessingInsurance VerificationPatient InteractionTroubleshootingData EntryDelivery Scheduling

Questions & Answers

Common questions about this position

What is the hourly pay range for the Branch Coordinator position?

The anticipated hourly range is $16.66 - $26.69, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require in-person work?

The role involves in-person interactions as the first point of contact for patients arriving at the branch, indicating it is not remote.

What are the key responsibilities or skills needed for the Branch Coordinator role?

Key duties include answering inbound calls on a multi-line system, processing orders, verifying insurance and obtaining authorizations, gathering documentation, data entry, and providing excellent customer service.

What makes a strong candidate for the Branch Coordinator position?

Strong candidates excel in customer service, can handle multi-line phones, process orders efficiently, verify insurance, and collaborate with teams to ensure timely and accurate service delivery.