Branch Coordinator at Owens & Minor

Plainview, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one year of related work experience
At least two years of experience in an office environment, healthcare setting, or call center (preferred)
Experience utilizing a multi-line phone system (preferred)
Organizing skills
Problem-solving and analysis skills
Patient-focused approach
Teamwork skills
Time management and multi-tasking skills
Effective communication skills in person, on the phone, and electronically

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment (may)
Perform functional tests on certain respiratory equipment (may)
Perform other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemOrder ProcessingInsurance BillingPatient InteractionDocumentation Management

Questions & Answers

Common questions about this position

What is the hourly pay range for the Branch Coordinator position?

The anticipated hourly range is $18.68 - $26.20, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this Branch Coordinator role remote or in-office?

This information is not specified in the job description.

What skills are needed for the Branch Coordinator role?

Key skills include excellent customer service, proficiency with multi-line phone systems, data entry, insurance verification, and obtaining authorizations per payor guidelines.

What kind of team environment does Apria Healthcare offer?

The role involves working collaboratively with patients, providers, the branch team, sales team, and other departments to ensure timely order processing and resolutions.