Branch Coordinator at Owens & Minor

Springfield, Oregon, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one year of related work experience
At least two years of experience in an office environment, healthcare setting, or call center (preferred)
Experience utilizing a multi-line phone system (preferred)
Organizing skills
Problem Solving/Analysis skills
Patient Focused
Teamwork skills
Time Management/Multi-tasking skills
Effective communication skills in person, on the phone, and electronically

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts and obtain all necessary documentation from the referral source to bill individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment (may)
Perform functional tests on certain respiratory equipment (may)
Perform other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemOrder ProcessingInsurance DocumentationPatient InteractionAdministrative SupportHealthcare BillingCommunication Skills

Questions & Answers

Common questions about this position

What is the hourly pay range for the Branch Coordinator position?

The anticipated hourly range is $15.05 - $20.96, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require in-person work?

The role involves acting as the first point of contact for patients arriving in person and working with the branch team, indicating it is based at a branch location.

What are the main responsibilities of a Branch Coordinator?

Responsibilities include answering inbound calls, processing orders, verifying insurance, obtaining authorizations, gathering documentation for billing, and providing excellent customer service to patients.

What kind of people is Apria Healthcare looking for in a Branch Coordinator?

They seek empathetic, thoughtful, and compassionate individuals who can deliver excellent customer service and work collaboratively with patients, providers, and team members.