BRA Lider de Loja at Santander

Taubaté, Sao Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Think Customer – Penso no Cliente
Embrace Change – Impulsiono a mudança
Act Now – Atuo com rapidez
Move Together – Trabalho em equipe
Speak Up – Falo abertamente
Certificação CPA 10 – ANBIMA (CPA20 or CEA preferred)
Graduação completa (pós-graduação preferred)
Experience in positions as Gerente de Relacionamento PF or PJ
Mobilidade for visits
Experience with gestão de pessoas

Responsibilities

Gerenciar a unidade de negócio (Loja or PAB), ensuring actions target commercial opportunities, atendimento, and infrastructure
Impulsionar the results and career development of the team (training and capacitating)
Supervisão and atendimento of clients frequenting the store, ensuring excellence in experience
Gestão of NPS and daily sales needs, implementing improvement actions when necessary
Zelar pela qualidade according to bank norms, procedures, and regulatory bodies
Visitar the Microregião, fomentar new businesses, and conquistar new clients
Ações de engajamento with the team

Skills

Team Management

Customer Service

Sales Management

NPS Management

Regulatory Compliance

Business Development

Client Acquisition

Employee Training

ANBIMA CPA-10

Leadership

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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