BR Customer Experience Lead at Sporty Group

São Paulo, State of São Paulo, Brazil

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

iGaming, Sports BettingIndustries

Skills

Key technologies and capabilities for this role

Data AnalysisUser ResearchCustomer SupportCompetitor AnalysisProblem ResolutionStakeholder CommunicationConsumer InsightsOperational Improvements

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include quarterly bonuses, flexible working hours, top-of-the-line equipment, referral bonuses, 30 days paid annual leave, and an annual company retreat.

Is this role remote or based in a specific location?

The role is based in Brazil, São Paulo.

What skills are required for the Customer Experience Lead role?

Required skills include strong experience in customer service and market research, fluency in English and Portuguese (written/spoken), strong quantitative and analytical skills, and the ability to think strategically, deal with complexity, and work in a team.

What is the company culture like at Sporty Group?

The company offers highly talented, dependable co-workers in a global, multicultural organization with small, impactful teams, stability, security, flexible working hours, and a mission to be an everyday entertainment platform guided by principles like creating value for users.

What makes a strong candidate for this role?

A strong candidate has strong experience in customer service and market research, preferably in the gambling industry, fluency in English and Portuguese, strong analytical skills, and the ability to think strategically and collaborate in a team.

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

Land your dream remote job 3x faster with AI

Try Jobo Free