BR Customer Experience Lead at Sporty Group

São Paulo, State of São Paulo, Brazil

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

iGaming, Sports BettingIndustries

Requirements

Candidates should possess strong experience in customer service and market research, with preferred experience in the gambling industry. Fluency in both English and Portuguese (written and spoken) is required, along with strong quantitative and analytical skills, the ability to think strategically, and deal with complexity, as well as the capacity to work collaboratively within a team.

Responsibilities

The Customer Experience Lead will collect, analyze, and interpret consumer data from various sources to drive strategic decision-making, lead the execution of user research, and proactively gather customer feedback. They will take full ownership of customer issues, ensuring timely resolution and building sustainable relationships with customers. Additionally, the role involves maintaining records of user interactions, filing documents, serving as the main point of contact in Brazil for customer service topics, identifying operational issues, offering solutions, and providing feedback and coaching to team members to improve performance and work process enhancements.

Skills

Data Analysis

User Research

Customer Support

Competitor Analysis

Problem Resolution

Stakeholder Communication

Consumer Insights

Operational Improvements

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

Land your dream remote job 3x faster with AI

Try Jobo Free