Billing Operations Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Communications TechnologyIndustries

Requirements

Candidates must have 3-5+ years of experience in billing operations or order-to-cash functions, with hands-on experience in Zuora and Salesforce, including their integration points. Experience delivering SOPs or process documentation, strong analytical skills for data manipulation, and the ability to troubleshoot complex issues independently are required. Excellent communication and organizational skills for managing multiple priorities in a high-volume environment are also necessary. Desired qualifications include experience in the SaaS/technology industry, knowledge of SOX controls, and experience with automation tools or revenue recognition systems.

Responsibilities

The Billing Operations Manager will develop and deliver end-user training for billing systems, tools, and processes, and create, maintain, and update Standard Operating Procedures (SOP) and process documentation. This role involves serving as a liaison between Billing operations and cross-functional project teams, identifying and implementing automation opportunities to streamline manual processes, and supporting SOX-compliant month-end reconciliations. The manager will also coordinate across time zones with global colleagues to ensure support coverage.

Skills

Billing Systems

Process Improvement

SOX Compliance

SOP Documentation

End-user Training

Automation

Scalability

Cross-functional Collaboration

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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