Billing Operations Analyst

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Location: Mexico City, Mexico
• Salary: Not specified

Twilio is seeking a Billing Operations Analyst to join their team. This role is ideal for a results-driven individual passionate about billing and pricing from a business perspective, who embodies the Twilio Magic. The ideal candidate is a champion of process improvement, possesses zealous attention to detail, good judgment, and is dedicated to providing excellent customer service in a fast-paced environment.

Requirements

• 1-3 years of experience in an Operations role.
• Strong experience in Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Advanced Excel user (pivot tables, VLOOKUPS, handling large raw data sets).
• Third level qualification in Accountancy, Finance, or a Business-related discipline, or equivalent experience.
• E-invoicing experience for Mexico.
• Excellent written and verbal communication skills in English.
• Willingness to perform periodic weekend work.

Desired Qualifications

• Experience working with Oracle and Salesforce.
• Proficiency in Portuguese.

Responsibilities

• Maintain Revenue Team external customer email, responding to customer and other external queries promptly.
• Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month-end close activities, including:
  • Managing and tracking recurring billing and approvals.
  • Tracking and application of customer credits.
  • Analysis of revenue-related balance sheet accounts.
  • Ad hoc customer financial reporting.
• Assist and participate in the development and implementation of financial controls and processes surrounding revenue and invoicing.
• Participate in external and internal audits as requested.

Company Information

At Twilio, we are shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, offering diverse experiences and a chance to make a global impact. Your career at Twilio is in your hands.

Travel

Occasional travel may be required for project or team in-person meetings to build relationships with customers and colleagues.

What We Offer

Twilio offers competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.