[Remote] Senior Collections Manager at Goodleap

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5 years of experience in collections, financial services, or a relevant field
3 years of experience in a consumer collection management role
3 years of call center management experience
Advanced proficiency with computer functions, with MS Office suite strongly preferred
Ability to lead or manage 10-15 high-performing front-line representatives
Exceptional communication skills, including verbal, written, one-on-one, and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem-solving skills
Goal-oriented, focusing on both short- and long-term visions
Understanding of good collection practices and procedures
High School Diploma or GED
Bilingual preferred (English/Spanish)

Responsibilities

Create and implement collections strategies to decrease the amount of delinquent loans for both internal and external collections departments
Oversee and manage both internal and external collections staff members to ensure collections and company policies, procedures, and strategies are followed
Monitor and prepare reports on collections performance for both internal and external collections departments
Address and mitigate collections-related escalations and incidents for both internal and external collections departments
Oversee, manage, and audit collections strategies, processes, and reporting to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved
Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance
Manage and lead collections staff members to achieve department and company-wide business goals

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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