Billing Analyst at Motive

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, Energy, ManufacturingIndustries

Requirements

Strong organizational skills
High level of attention to detail and accuracy
Intimate understanding of the Quote-to-Cash process
Ability to troubleshoot billing issues
Comfortable working with spreadsheets, internet applications, and ERP systems

Responsibilities

Oversee the billing status of accounts by researching and resolving any billing inconsistencies and errors
Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
Create standard invoices and customize invoices, ensuring accurate billing information and adhering to established billing cycles
Analyze billing data, identifying trends, and preparing reports to track billing performance and identify potential issues
Work with sales, order management, billing/collections, customer success, tax, enterprise systems and other departments to ensure smooth billing processes and address any billing-related issues
Adhere to internal and external regulations related to billing and accounting
Resolve customer billing inquiries and issues, providing clear and timely communication to customers
Create invoice templates to automate customized billing
Review and validate credits/refunds as well as issue refunds, review payment disputes, and chargebacks
Review accounts with discrepancies, perform audits, and provide solutions
Evaluate the billing process and recommend improvements where possible
Ensure proper period cut-off for month-end close procedures
Be the point person to answer billing-related support cases
Provide accurate and timely reporting
Generate reports based on specific needs
Maintain the integrity and accuracy of data while entering it into various electronic systems
Collaborate closely with other functional teams to ensure data quality and consistency
Serve as the primary point of contact for billing-related support cases related to MM/ENT/STRAT
Handle issues related to enterprise billing and prepare customized invoicing according to requirements
Conduct trainings for new hires
Create, maintain and continuously update SOPs
Implement process enhancements and automation to streamline workflows
Participate in account audits, purchase orders

Skills

Key technologies and capabilities for this role

Billing AnalysisInvoice GenerationQuote-to-CashData AnalysisError ResolutionFinancial ProcessingRefunds ValidationOrganizational SkillsAttention to DetailTroubleshooting

Questions & Answers

Common questions about this position

What are the key responsibilities of the Billing Analyst role?

You will oversee billing status by researching and resolving inconsistencies, analyze billing documents for accuracy, create and customize invoices, collaborate with various departments, resolve customer inquiries, and review refunds and disputes.

What skills are needed for this Billing Analyst position?

The role requires strong organizational skills, high attention to detail and accuracy, an intimate understanding of the Quote-to-Cash process, and the ability to troubleshoot billing issues.

Is this Billing Analyst role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for the Billing Analyst position?

This information is not specified in the job description.

What kind of team will I be joining as a Billing Analyst?

You will join a focused and motivated team, interacting with sales, order management, billing/collections, customer success, tax, enterprise systems, and other departments.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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