Bilingual Senior Coordinator, Absence

Job Summary

Employment Type: Part time

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO

Responsibilities may include, but are not limited to:

• Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
• Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
• Support colleagues and Subject Matter Expert’s inquiries in Service Now
• Manage multiple tasks while being responsible for your own workload in a team based environment
• Play a key role in assisting colleagues with Workday support
• Implementation of new processes
• Various other duties as required

Basic Qualifications

• 1-3 years of experience within Absence Management or an equivalent HR field
• Bilingual in French and English, strong communication skills, written and verbal in both languages
• A Post Secondary education is required

Bonus Points

• Previous experience with Service Now case management platform is an asset
• Ability to converse comfortably with business partners
• Strong organizational and time management skills with keen attention to detail and commitment to excellence
• Demonstrated ability to work independently or part of a team
• Strong analytical and problem-solving skills
• Must have excellent organizational and time management skills with the ability to work in a fast-paced environment
• Ability to meet required deadlines targets
• Be flexible and able to adapt to change in a positive manner
• Strong Microsoft O365 is an asset
• Contribute to a positive working environment

Time of Operation: Monday to Friday 8 am 4 PM #LI-NA-FY25

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Requesting an Accommodation

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