Member Enrollment Specialist
WellthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Ability to work Monday-Friday, 8:30am - 5:00pm CT
- Fluent in Spanish and English
- Strong, empathetic communication skills
- Motivated by goals, metrics, and monthly bonus program
- Passionate about changing the current landscape of healthcare
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Willing to work occasional overtime hours
- Internet-connected, able to work remotely
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources
- Achieve member enrollment goals as driven by company KPIs
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
- Document all interactions and maintain timely, accurate records of patient outreach activities
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
- Work with families to schedule appointments and follow-up care as needed
- Participate in training and development opportunities to stay current on healthcare trends and regulations
- Manage inbound calls from potential patients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary and compensation for this role?
The starting base salary is $45,000 - $55,000 with significant upside earning potential through an uncapped performance bonus paid monthly, and on-target earnings range from $70,000 - $100,000 based on performance.
Is this a remote position, and what are the work hours?
Yes, this is a remote position requiring you to be internet-connected and able to work remotely, with standard hours Monday-Friday from 8:30am - 5:00pm CT, and occasional overtime.
What skills are required for the Bilingual Outbound Enrollment Specialist role?
Required skills include fluency in Spanish and English, strong empathetic communication skills, goal motivation with metrics and bonuses, strong organizational and time-management skills, and ability to work independently and in a team.
What is the company culture like at Pomelo Care?
Pomelo Care is a multi-disciplinary team of clinicians, engineers, and problem solvers passionate about improving care for moms and babies, focused on transforming outcomes through technology-driven care, with an emphasis on high performance that drives the mission.
What makes a strong candidate for this position?
A strong candidate is fluent in Spanish and English, has excellent empathetic communication skills, is motivated by goals and bonuses, passionate about healthcare improvement, organized, team-oriented, and has bonus experience in fast-paced startups or outreach enrollment.
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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